Terms & Conditions
Serlorra Terms of Use
Thank you for visiting Serlorra. By accessing our site or making a purchase, you agree to the following terms. Please take a moment to review them before using our services.
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1. Who These Terms Apply To
These terms cover everyone who interacts with Serlorra — whether you're just browsing, have created an account, or have bought something from us.
We may update these terms from time to time. Any changes will be posted here and take effect right away. Continuing to use the site after updates means you accept the new terms.
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2. Your Role as a User
What you can do:
- Browse our products and check your order history
- Make purchases and receive customer support
- Update your account info whenever needed
What we ask of you:
- Give us accurate info (like your name, address, and email) and keep it current
- Keep your account login details safe — let us know right away if something seems off
- Don't misuse the site or copy our content without permission
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3. Products and Orders
Product Details
We do our best to show products accurately, but colors and details might look a little different on your screen. If there's a mistake in pricing or info, we reserve the right to fix it and let you know.
Placing an Order
When you place an order and payment goes through, it's official. We'll send you a confirmation by email or text. If something's wrong — like an item is out of stock — we'll reach out and issue a refund.
Pricing
Prices can change over time, but the price at checkout is what you'll pay.
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4. Payment Options
We offer several ways to pay:
- Credit/debit cards (VISA, MasterCard, etc.)
- PayPal
- Apple Pay & Google Pay for quick mobile checkout
- Other local options depending on where you are
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5. Shipping
How We Ship
We pick the best carrier based on your location.
When We Ship
Most orders go out within 3–7 business days. Delivery times vary by region, and some delays may happen due to weather, customs, or other factors beyond our control. We'll keep you posted if anything comes up.
Checking Your Order
When your package arrives, take a look and make sure everything's okay. If something's off, reach out within 48 hours.
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6. Returns & Exchanges
When You Can Return
- Items must be unused and in original packaging
- For personal reasons: you cover return shipping
- For defects or mistakes on our end: we cover return shipping
What Can't Be Returned
- Custom or pre-order items
- Worn, washed, or damaged goods
Return Timelines
- First 7 days: Unwanted items? Return for free (as long as they're unused)
- First 15 days: If there's a defect, we'll replace it or refund you — and we'll cover the shipping
- 15–30 days: Non-human quality issues? We'll arrange a repair at no cost to you
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7. Intellectual Property
Everything on this site — including images, text, logos, and design — belongs to Serlorra or our partners. Please don't copy, reuse, or distribute anything without asking first.
If you post a review or photo, you're giving us permission to share it on our site or social channels to help other customers.
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8. Our Responsibilities — and Yours
Things We Can't Control
We're not liable for delays or issues caused by things like natural disasters, network failures, or shipping carrier problems. But we'll always try to help.
Your Info, Your Responsibility
If a package goes missing because the address you gave us was wrong, we can't take responsibility for that.
Links to Other Sites
Our site might link to third-party websites. We don't control them and aren't responsible for their content.
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9. Your Privacy
We take your privacy seriously. How we handle your data is explained in our [Privacy Policy] — please take a look.
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10. Legal Bits
Governing Law
These terms are governed by the laws of [Your Country/State] .
Disputes
If a disagreement comes up, we hope we can work it out directly.
Contact Us
Have questions? Email us anytime:
serlorragrace@gmail.com
Effective Date
These terms are valid starting January 1, 2018.
Thank you for visiting Serlorra. By accessing our site or making a purchase, you agree to the following terms. Please take a moment to review them before using our services.
---
1. Who These Terms Apply To
These terms cover everyone who interacts with Serlorra — whether you're just browsing, have created an account, or have bought something from us.
We may update these terms from time to time. Any changes will be posted here and take effect right away. Continuing to use the site after updates means you accept the new terms.
---
2. Your Role as a User
What you can do:
- Browse our products and check your order history
- Make purchases and receive customer support
- Update your account info whenever needed
What we ask of you:
- Give us accurate info (like your name, address, and email) and keep it current
- Keep your account login details safe — let us know right away if something seems off
- Don't misuse the site or copy our content without permission
---
3. Products and Orders
Product Details
We do our best to show products accurately, but colors and details might look a little different on your screen. If there's a mistake in pricing or info, we reserve the right to fix it and let you know.
Placing an Order
When you place an order and payment goes through, it's official. We'll send you a confirmation by email or text. If something's wrong — like an item is out of stock — we'll reach out and issue a refund.
Pricing
Prices can change over time, but the price at checkout is what you'll pay.
---
4. Payment Options
We offer several ways to pay:
- Credit/debit cards (VISA, MasterCard, etc.)
- PayPal
- Apple Pay & Google Pay for quick mobile checkout
- Other local options depending on where you are
---
5. Shipping
How We Ship
We pick the best carrier based on your location.
When We Ship
Most orders go out within 3–7 business days. Delivery times vary by region, and some delays may happen due to weather, customs, or other factors beyond our control. We'll keep you posted if anything comes up.
Checking Your Order
When your package arrives, take a look and make sure everything's okay. If something's off, reach out within 48 hours.
---
6. Returns & Exchanges
When You Can Return
- Items must be unused and in original packaging
- For personal reasons: you cover return shipping
- For defects or mistakes on our end: we cover return shipping
What Can't Be Returned
- Custom or pre-order items
- Worn, washed, or damaged goods
Return Timelines
- First 7 days: Unwanted items? Return for free (as long as they're unused)
- First 15 days: If there's a defect, we'll replace it or refund you — and we'll cover the shipping
- 15–30 days: Non-human quality issues? We'll arrange a repair at no cost to you
---
7. Intellectual Property
Everything on this site — including images, text, logos, and design — belongs to Serlorra or our partners. Please don't copy, reuse, or distribute anything without asking first.
If you post a review or photo, you're giving us permission to share it on our site or social channels to help other customers.
---
8. Our Responsibilities — and Yours
Things We Can't Control
We're not liable for delays or issues caused by things like natural disasters, network failures, or shipping carrier problems. But we'll always try to help.
Your Info, Your Responsibility
If a package goes missing because the address you gave us was wrong, we can't take responsibility for that.
Links to Other Sites
Our site might link to third-party websites. We don't control them and aren't responsible for their content.
---
9. Your Privacy
We take your privacy seriously. How we handle your data is explained in our [Privacy Policy] — please take a look.
---
10. Legal Bits
Governing Law
These terms are governed by the laws of [Your Country/State] .
Disputes
If a disagreement comes up, we hope we can work it out directly.
Contact Us
Have questions? Email us anytime:
serlorragrace@gmail.com
Effective Date
These terms are valid starting January 1, 2018.
